Security and data: where it lives, who sees it, how AI is used
Your source documents stay in the workspace in mainland China and never leave. Published battery passports are hosted on servers in Hong Kong. Access follows the regulation, and AI only drafts. You can export all your data at any time; even if your company closes, we keep your published passports.
Where your data lives
Mainland China
Workspace
- Source documents (spec sheets, test reports and so on)
- Bills of materials and data returned by suppliers
- Drafts that are not published yet
Hong Kong
Passport hosting service (Hong Kong node)
- Published battery passports
- The public page that opens when you scan the QR code
EU · on request
Passport hosting service (EU node)
If you need your published passports hosted in the EU, please enquire first.
Node names and whether the EU node is open are as arranged at the time.
Who can see what
| Content | Who can see it | How |
|---|---|---|
| The public page | Everyone | Scan the QR code on the battery; no sign-in. |
| Restricted information (dismantling, parts, safety, state of health and more) | Parties with a legitimate interest, such as recyclers and repairers | They verify their identity at the access portal and apply; they only see it once you agree. |
| Information for authorities only | Notified bodies, market surveillance authorities, the European Commission | Opened as the regulation says, not to anyone else. |
| Documents and drafts in the workspace | Your members, by role | Administrators assign roles; outside advisers are read-only. |
| Platform support | Cannot see your data by default | You grant temporary access when you want help; it expires by itself, you can revoke it, and everything is logged. |
How AI is used
- The AI only reads the documents you upload inside the workspace. This website has no AI chat.
- Every value it reads is marked “AI draft”, with the page it came from and how sure it is.
- A value only counts once you confirm it.
- The AI cannot publish or delete a passport, or submit a registration.
- Whether AI is used and which model will be stated in the AI services notice published with the workspace.
Leaving and exporting
- Export all your data at any time in one package: passports (with version history), document files, audit records and more.
- After you apply to close the account there is a 7-day cooling-off period in which you can revoke it.
- When you switch provider, the package holds the passport data and the list of unique IDs so the new provider can carry on.
- The identifier domain belongs to you; point it at the new provider and the QR codes already printed stay valid.
Even if you close, the passports stay
A battery passport has to be available during the whole life of the battery. The regulation asks that it stays accessible even when the company that placed the battery on the EU market closes or leaves the EU. We keep already published passports, still scannable; if you switch provider, we keep hosting until the move is complete.
Every step is recorded
Operation log
Who changed what and published what, and when, is written to the audit record.
Access log
Each time restricted information is viewed, we record who and what.
Support access log
Every view by platform support is listed for you.
